More transparency on free tier | Voters

More transparency on free tier

planned

Robin G

What are the exact limitations on use. This is totally foggy. Losing trust when I see things are left unclear. Please, be open and state clearly what you offer also to the free tier.

December 4, 2024

Fred Rivett

marked this post as

planned

Hey Robin. Sorry about the confusion here and thanks for the nudge on this one.
As a small team releasing new features we've been iterating on the pricing plans to find the right balance but should make this more explicit.
We recently updated our pricing page (https://lex.page/pricing), but we should add more details there on what the limits are on the free plan. Flagging this with the team now and will update when we've got more to share.

Robin G

Thanks Fred.
The pricing page HAD that info before, but now you have deleted it making your offering not as transparent as it was. 
I am a journalist testing and reviewing tools like yours and this negatively impacts my ability to write reliable reviews and as a potential user discourages me from adopting a tool to see if it fits my needs, as I don't know clearly its limitations. 
Sorry not to be able to include you in my next set of reviews, but I have no other choice, since I have critical info missing.

Fred Rivett

No worries at all Robin, understood! I wasn’t involved in the pricing page change and don’t think there were any bad intentions there (no downside to giving more reasons to subscribe to lex pro!).
As I say, flagged with the team and we’ll resolve.
All the best with your review.