Lex constantly keep crashing these days, both on my Mac and Window PC. That's weird and uncomfortable for a writting tool. Fix it asap.
in progress
Fred Rivett
in progress
Hey Kỷ, thank you for contacting us here and really sorry for the issues!
Long story short is we made a change recently that's had a significant impact on performance.
We wanted to start storing snapshots of the document so A) users have a granular history they can backup from, should they delete all their content and B) so that they can rewind and see how a document evolved, sometimes useful if you've made a bunch of changes and realised an old way was better.
Unfortunately in doing that we had to stop the app from "garbage collecting" now unused info in the most recent version of the doc, as if we tidy up the current version it would make the previous snapshots fail to regenerate the old versions.
We've spent a lot of time on this (it's been my top priority, and I'm running a script for this problem at this very second) as the performance impact is clearly not acceptable.
The only alternative to removing the Document Rewind feature and losing that history per doc was to store even more info in our DB (with more costs and challenges), converting all snapshots into an entirely different format (we have millions of snapshots that require processing).
That process has been ongoing the past few days and will hopefully complete tomorrow. Once it's completed we need to do some thorough testing, but once we're confident it's all working as expected we'll re-enable "garbage collection" on the document, which should fix the issue moving forwards.
Really sorry for the degraded experience, we wanted to provide an important feature but it's turned out to snowball and has taken my focus on other improvements just to work on this. Hopefully soon we'll be back to adding new features and working on improving existing ones, but for now it's heads down on the foundational performance issues.
In the meantime the best solution is to copy/paste any slow docs into a new doc, as that'll get around the immediate issues with the doc having a bloated history.
If that doesn't work feel free to ping us at hello@lex.page and we can take a look.
Apologies again and thanks for the patience!
K
Kỷ L
Fred Rivett It works better these few days as I did move to new docs page. Thanks for your details respond, best regards
Fred Rivett
Thanks for your understanding Kỷ! Have now completed our big migration in the background, just need to tidy up some loose ends and then will get roll out the change so that this issue should get resolved early next week, assuming testing goes well.
There's more performance work we want to do beyond that to improve things further, but it should get us back to baseline and keep the Rewind History feature.