Hey, bug issue. I've found that sometimes the chat window keeps refreshing every 20 seconds or so, so my existing chat drops off and a new one is opened. I can find my old chat in the history, but it is pretty annoying as it makes the chats hard to read
under review
Fred Rivett
under review
Really sorry about this Thom. We've had a few users report similar, but haven't been able to reproduce this on our side or find out what might be the root cause.
Does this still happen when you try incognito mode (with all extensions disabled)?
Are you seeing this consistently, or only some of the time? If the latter, is there anything in particular that seems to correlate with this occurring?
Which browser (and version) and OS (and version) are you on?
Would love to get to the bottom of this, apologies for what must be a hugely frustrating experience.
T
Thom N
Fred Rivett I haven't tried incognito - I'll try that. I've had this issue a couple of times, the only thing that seems consistent is that it starts to happen after I've been working in lex for a while. If I notice any other pattern, I'll let you know.
Fred Rivett
Thanks Thom, keen to get to the bottom of it so we can fix this one!